Common Questions

30 DAY GUARANTEE

We offer you a 30 day trial period! If you are not satisfied with your results within 30 days, send it back for a full refund!

View full return policy.

SHIPPING INFO

We offer FREE SHIPPING worldwide!

*Due to extremely high demand, shipping times may be slightly longer than usual.

USA: 7-10 days

Canada: 8-15 days

UK/EU: 8-15 days

AU: 8-15 days

TRACK ORDER

We will send you an email with a tracking number as soo as your order has been processed!

You can click the link in the email directly, or you can copy/paste the number into our tracking page.

DOES IT WORK?

Absolutely! The thera brush uses proven scientific research to help your hair grow fuller and stronger with consistent use.

The red light stimulates collagen production, the blue light eliminates fungus/bacteria, the massager stimulates blood flow, and the essential oil diffuser hydrates and restores hair follicles at their roots!

If you don't see results in 30 days, get your money back!

IS IT SAFE?

Absolutely 100% safe! There is nothing about this brush that will harm or damage your hair.

Just make sure to dilute any essential oils with water, to avoid irritation from whichever oils you choose to use.

ALL HAIR TYPES?

Our brush implements core restoring, hydrating, and replenishing principles for ALL hair types.

Everyone can benefit from consistent daily use, whether your hair is already strong, or you're trying to improve it!

MORE QUESTIONS?

More questions? We got it covered! Send our support team a message and we will get back to you ASAP!

Go to the contact page or send us an email: support@therabrush.co

Use Instructions

HOW TO USE

For best results, use at least once daily for 10-15 minutes.

We recommend cycling between red light and blue light throughout your hair care routine.

Make sure to fill the diffuser with water, then add your essential oils. Adding pure essential oil to the brush may cause it to clog.

Treat using hair restoring essential oils such as Argan, Castor, Coconut, Jojoba, and Rosemary to get the best results. Our Rosemary Oil Blend is great! Remember to always dilute your essential oils with water to avoid irritation and the brush clogging.

INSTRUCTIONS

  1. Fill the diffuser chamber with water until it is mostly full (10-15ml)
  2. Add several drops of your preferred hair growth oil
  3. Hold the bottom button to power the brush on
  4. Use top left button to cycle between red/blue light
  5. Use top right button to enable massage mode
  6. Click bottom button once to enable the mist mode

If any aspect of the brush is not working, please refer to the other FAQ sections or contact support@therabrush.co

HOW TO FILL?

The brush is water resistant but not waterproof. Be sure to add water carefully as to limit spillage.

Open up the silicone cap on the top of the brush to access the diffuser chamber.

Use a small container, dropper, or run the sink lightly to fill.

The chamber holds about 15ml of liquid. Add at least 10ml of water (2/3 full)

Once water is added, then add 3-5 drops of essential oil. Close the cap securely.

HOW TO CLEAN?

We recommend using a cotton swab or paper towel with isopropyl rubbing alcohol to clean the outside of the brush and the bristles.

To clean inside the diffuser chamber, rinse with a solution of warm water and isopropyl alcohol to clear built up essential oils.

* the brush is not waterproof, so please do not submerge underneath water while cleaning.

IS IT WATERPROOF?

The brush is water resistant but not waterproof, and should not be used underneath running water (sink, shower, etc).

When filling the chamber, add water carefully and limit the spillage. A small measuring cup or dropper works great!

Troubleshooting/Issues

LEAKING?

Is your brush leaking? Rest assured we will help with a solution or send a replacement.

It is important to note that the brush is not waterproof, so if it is ran underneath the sink or in the shower, it could cause leaking.

Please check the silicone cap on the top of the brush and ensure that it secured tightly.

If the cap is secured and it's leaking out of the head of the brush, or the charging port. There may be some internal damage, and we can send you a replacement!

Please send a 5-10 second video showing the leak to support@therabrush.co

LIGHTS NOT WORKING?

To use the red/blue light modes, power the brush on by holding the bottom button.

Once on, press the top left button to switch between red/blue light.

Not working? Please check if the brush needs to be charged.

Still not working? Please email a 5-10 second video to support@therabrush.co

THE MIST ISN'T WORKING?

Did you put pure oil in the chamber? Or did you put water mixed with essential oil?

The oil alone is too thick to turn into a mist and can actually clog the brush.

If this is the case, you simply need to use hot water and rinse out the chamber thoroughly to unclog the diffuser. Repeat a few times to ensure all the oil is cleaned out. 

Once cleaned, add water to the chamber until it’s mostly full, then mix in several drops of your favorite essential oil. Power the brush on, then click the bottom button to use mist mode.

VIBRATION NOT WORKING?

To use the vibration modes, power the brush on by holding the bottom button.

Once on, press the top right button to enable each 2 vibration modes.

Not working? Please check if the brush needs to be charged.

Still not working? Please email a 5-10 second video to support@therabrush.co

CHARGING ISSUES?

The charger comes in the box underneath the plastic holder.

Attach the USB end of the charger to a compatible charging base. Attach the plug into the bottom of the brush.

Plug in. If charging properly you should see a blinking red light.

Red light not blinking? Try a different outlet or different charging base.

* Note that sometimes Apple (iPhone/iPad) bases may not work with no Apple devices. Please try a standard base.

Still not charging or not powering on? Please email a 5-10 second video to support@therabrush.co

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