FAQ

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90 DAY GUARANTEE

We offer you a 90 day trial period! If you are not satisfied with your results within 90 days, send it back for a full refund!

View fullΒ return policy.

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SHIPPING INFO

We offerΒ FREE SHIPPINGΒ worldwide!

*Due to extremely high demand, shipping times may be slightly longer than usual.

USA: 7-10 days

Canada: 8-15 days

UK/EU: 8-15 days

AU: 8-15 days

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TRACK ORDER

We will send you an email with a tracking number as soo as your order has been processed!

You can click the link in the email directly, or you can copy/paste the number into our tracking page.

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DOES IT WORK?

The brush uses 4 natural therapy methods to stimulate new growth and improve the health of your scalp/hair!

  1. Red light therapy: The brush uses a 650nm (nanometer) wavelength LED red light. This wavelength has been shown to increase collagen production in the scalp and increase the growth cycle of hair.
  2. Blue light therapy: The brush uses a 450nm (nanometer) wavelength LED blue light. This wavelength blue light helps prevent/eliminate bacteria and improved inflammation.
  3. Essential oil therapy: The brush has an essential oil diffuser! Simply add water, drop in your oils, and begin misting! You can use growth promoting essential oils such as (rosemary, jojoba, coconut, argan, and more). Essential oils help to hydrate and nourish your roots, stimulating new growth!
  4. Massage therapy: There are 2 massage modes that help stimulate blood flow to the hair follicles and increase growth. Massage stimulation is one of the most tried and true method to increase hair growth. Plus it feels great!
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IS IT SAFE?

Absolutely 100% safe! There is nothing about this brush that will harm or damage your hair.

Just make sure to dilute any essential oils with water, to avoid irritation from whichever oils you choose to use.

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ALL HAIR TYPES?

Our brush implements core restoring, hydrating, and replenishing principles for ALL hair types.

Everyone can benefit from consistent daily use, whether your hair is already strong, or you're trying to improve it!

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SHIPPING PROTECTION?

Shipping protection is an optional add on to your order that protects your order in the event it is lost, stolen, or failed to deliver.

This is separate than the existing 30 day guarantee that is free for all orders!

In the event your package is lost, stolen, wrong address, failed to deliver, or any other issue during shipment, we will cover the cost and immediately send you a replacement!

To file your shipping protection claim, contact support@therabrush.co

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MORE QUESTIONS?

More questions? We got it covered! Send our support team a message and we will get back to you ASAP!

Go to the contact page or send us an email: support@therabrush.co

Use Instructions

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HOW TO USE

For best results, use at least once daily for 10-15 minutes.

We recommend cycling between red light and blue light throughout your hair care routine.

Make sure to fill the diffuser with water, then add your essential oils. Adding pure essential oil to the brush may cause it to clog.

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INSTRUCTIONS

  1. Fill the diffuser chamber with water until it is mostly full (10-15ml)
  2. Add several drops of your preferred hair growth oil
  3. Hold the bottom button to power the brush on
  4. Use top left button to cycle between red/blue light
  5. Use top right button to enable massage mode
  6. Click bottom button once to enable the mist mode
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HOW TO FILL

The brush is water resistant but not waterproof. Be sure to add water carefully as to limit spillage.

Open up the silicone cap on the top of the brush to access the diffuser chamber.

Use a small container, dropper, or run the sink lightly to fill.

The chamber holds about 15ml of liquid. Add at least 10ml of water (2/3 full)

Once water is added, then add 3-5 drops of essential oil. Close the cap securely.

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HOW TO CLEAN

We recommend using a cotton swab or paper towel with isopropyl rubbing alcohol to clean the outside of the brush and the bristles.

To clean inside the diffuser chamber, rinse with a solution of warm water and isopropyl alcohol to clear built up essential oils.

* the brush is not waterproof, so please do not submerge underneath water while cleaning.

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WATERPROOF?

The brush is water resistant but not waterproof, and should not be used underneath running water (sink, shower, etc).

When filling the chamber, add water carefully and limit the spillage. A small measuring cup or dropper works great!

Troubleshooting

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LEAKING

Is your brush leaking? Rest assured we will help with a solution or send a replacement.

It is important to note that the brush is not waterproof, so if it is ran underneath the sink or in the shower, it could cause leaking.

Please check the silicone cap on the top of the brush and ensure that it secured tightly.

If the cap is secured and it's leaking out of the head of the brush, or the charging port. There may be some internal damage, and we can send you a replacement!

Please send a 5-10 second video showing the leak to support@therabrush.co

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LIGHTS NOT WORKING

To use the red/blue light modes, power the brush on by holding the bottom button.

Once on, press the top left button to switch between red/blue light.

Not working? Please check if the brush needs to be charged.

Still not working? Please email a 5-10 second video to support@therabrush.co

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MIST NOT WORKING

Did you put pure oil in the chamber? Or did you put water mixed with essential oil?

The oil alone is too thick to turn into a mist and can actually clog the brush.

If this is the case, you simply need to use hot water and rinse out the chamber thoroughly to unclog the diffuser. Repeat a few times to ensure all the oil is cleaned out.Β 

Once cleaned, add water to the chamber until it’s mostly full, then mix in several drops of your favorite essential oil. Power the brush on, then click the bottom button to use mist mode.

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VIBRATION NOT WORKING

To use the vibration modes, power the brush on by holding the bottom button.

Once on, press the top right button to enable each 2 vibration modes.

Not working? Please check if the brush needs to be charged.

Still not working? Please email a 5-10 second video to support@therabrush.co

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CHARGING ISSUES

The charger comes in the box underneath the plastic holder.

Attach the USB end of the charger to a compatible charging base. Attach the plug into the bottom of the brush.

Plug in. If charging properly you should see a blinking red light.

Red light not blinking? Try a different outlet or different charging base.

* Note that sometimes Apple (iPhone/iPad) bases may not work with no Apple devices. Please try a standard base.

Still not charging or not powering on? Please email a 5-10 second video to support@therabrush.co

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